General Questions

A full list of all of the products we offer at Graphic Ad can be viewed here, on our product directory page.

Yes. Print and material samples are available upon request. Additional charges may apply for certain requests.

Below is our contact information. You will be put in touch with a product specialist who will answer your questions.

P: 306-682-4266 or 1-800-661-4266

Each project we complete is customized to your request. As a result, we do not provide refunds. If you have an issue with any of your orders, please contact us. We always work with you to make things right. A proof for each project is provided prior to printing and we ask customers to carefully review all graphics, text, and spelling to identify and correct any errors before they are printed.  We take great pride and in the quality of service and products we provide and will work with you to prevent any problems before they arise.

Submitting A File

We accept artwork provided in PDF, EPS, JPG and TIFF file formats. Files created in Word, Excel, Powerpoint, etc. may not be suitable for use even when converted to PDF. When you submit a file, we will let you know if it is suitable for print.

While we prefer one of the above formats when submitting files, we do accept native files for the following software programs:

  • Adobe InDesign (.indd)
  • Adobe Illustrator (.ai)
  • Adobe Photoshop (.psd)
  • Corel Draw (.cdr)

CMYK and RGB are color modes used to create colours. CMYK is used in print production, and RGB is used in light emitting devices such as screens and monitors.

CMYK stands for Cyan, Magenta, Yellow, and Key (Black), and is a term used to describe the four colour printing process. By using these four basic inks a printer can print a wide colour gamut.

RGB, which stands for Red, Green, Blue, is a mode used for digital and screen use as colours are created by combining Red, Green, and Blue waves of light to create different colours.

RGB typically appears brighter than the printed colors. If color accuracy is extremely important on your final prints, you must set the color models (profiles) in your design files before submitting.

We can do the conversion for you. RGB and CMYK modes are different, so it is not uncommon for some colors to shift slightly when converted. Often this color shift is quite minimal.

A vector image is made up of paths and  is quickly and easily scaled larger or smaller with no loss of quality.

A raster image is made out of a fixed number of pixels. If the image is enlarged, often the image becomes soft, blurry or pixelated. Photos should be provided in the highest resolution possible to avoid any image degradation problems when printed at different sizes. Raster of bitmap images are used for photos and scanned artwork.

Graphic files displayed on a website should not be used for print. The resolution used on website image files is too small for a clean print on most print projects as these types of images have been sized down and optimized for screen devices and faster web page loading times.

This depends on the size of the project. If you want a photo on a business card, an image file can be much smaller than if you want to print a 4’x8′ sign or a car wrap. If you still have questions if your image is big enough for your print project, let us have a look, or simply contact us to discuss.


Typical Image Sizes Recommended (300dpi)
Low 1098 x 648 pixels or larger (< 1MB)
Medium 1847 x 1247 pixels or larger (5-10MB)
High 2747 x 1847 pixels or larger (20+ MB)

Yes, if you meet the following conditions

  1. You are the copyright owner, or
  2. You have a print release or licence to print from the copyright holder

If you are not sure what this means, contact us.

All orders are proofed by our customers via email before production. Hard copy printed proofs are available upon request. Additional charges may apply for pre-press hard copy proofs.

Yes – as long as the change is requested before going into production. When you receive the email proof you will want to carefully check wording, spelling and artwork. If there are any errors, we will make the changes required and resend another proof before it is added to the production queue.

Shipping & Orders

The time needed for your order will depend on the size of the project and the materials required. Most orders are completed and ready for shipping/pick-up within 7 business days. If you have a deadline to be met, please contact us and we will do our best to work with you meet that goal.

Online orders will be shipped out via Canada Post. Larger projects may be sent out through another one of our delivery partners. If you have questions about the shipping methods available please reach out to us.

We offer FREE local delivery within Humboldt, SK.