General Questions

Not all of our products are available via our website quite yet, however, a full list of all of the products we offer at Graphic Ad can be viewed here, on our product directory page.

Yes. Print and material samples are available upon request. Depending on the extent of the print sample, you will be advised if additional charges will apply.

Absolutely. We are a growing print shop rooted in small-town values that extends to each one of our customers and their projects. We are here to help answer your questions and handle your project as if it were our only one. Don’t hesitate to email us info or give us a call!

E: info@graphicad.ca
P: 306-682-4266

As each project that comes in is of a custom nature, we are unable to provide refunds on printed products. However, if you do have an issue with any of your orders, please do not hesitate to contact us as we will always work within our means to make things just right. Again, we do provide a proof for each project prior to printing, and it is at this time that we ask customers to carefully review all graphics, text, and spellings to avoid any mistakes before they are printed.  We take great pride and in the quality of service and products we provide and will work with you to prevent any problems before they arise.

Submitting A File

We accept artwork provided in the following file types:

  • .PDF (Preferred for most files)
  • .EPS (Preferred for large signs and banners)
  • .JPG (Preferred for images)
  • .TIFF (Preferred for high resolution images)
Other Formats

While we prefer one of the above formats when submitting files, we do accept native files for the following software programs:

Adobe InDesign (.indd)
Adobe Illustrator (.ai)
Adobe Photoshop (.psd)

Both CMYK and RGB are color modes used to mix and create colours, however CMYK is used to create pigments for printing and RGB is used for light emitting devices such as screens and monitors.

CMYK stands for Cyan, Magenta, Yellow, and Key (Black), and is a term used to describe the four colour printing process. By using these four basic inks a printer one can almost every color imaginable.

RGB, which stands for Red, Green, Blue, is a mode used for digital and screen use as colours are created by combining Red, Green, and Blue waves of light to create different colours.

Because RGB is a screen color mode, and not a printing mode, we highly recommend that your files are created in CMYK mode. If you don’t know how to do this, please refer to your software guide, or simply let us design your file for you. We can also help you convert your RGB file to CMYK.

Please note that all JPEG files are ALWAYS RGB, and will need to be converted.

If your files are not in CMYK mode, they will need to be converted. You can convert them yourself, or we can do it for you. Be aware that because RGB and CMYK modes are very different, it is not uncommon for some colors to shift slightly when converted, and often this color shift is quite minimal.

The main difference between the two is scalability. A vector image is made of paths and points that can expand and shrink down to any size without affecting the quality or integrity of the design (us printers LOVE vector graphics!) Whereas a raster image (such as a photo) is made out of a fixed number of pixels that cannot stretch past the number of pixels that it has naively without the image becoming soft, blurry or pixelated. This is why all and any photos should be provided in the highest resolution possible to avoid any image degradation problems when printed.

Please note that graphic files that are displayed on a website should not be simply taken and used for print as it is a very common that the resolution used on a website image file will be too small for a clean print on most print projects. This is because most of the images you find on websites have been sized down and optimized for screen devices and faster web page loading times, which have much smaller resolutions than required for many sizable printed pieces.

We request that the raster (photo) files you submit are at the highest resolution possible for crisp clean prints without pixelation, however the minimum resolution to submit depends greatly on the size of the project, materials used, and more. Please use the following information as a guide to the minimum resolution you should use on images you wish to print. If you still have questions if your image is big enough for your print project, let us have a look, or simply contact us to discuss.

Product Recommended (300dpi)
Standard Size Business Cards 1098 x 648 pixels or larger
Standard Postcards 1847 x 1247 pixels or larger
Large Postcards 2747 x 1847 pixels or larger
Half Page Flyer 2598 x 1698 pixels or larger
US Letter Print Size 2598 x 3348 pixels or larger

For sure! As long as:

  1. You are the copyright owner, or
  2. You have a print release or licence to print from the copyright holder

Otherwise, no. That would be illegal and a liability to our business. You are required to make sure that you have retained all rights and licenses to print the material prior to the project being submitted for printing. If you are not sure if you can print the project you have in mind due to a possible copyright issue, contact us first. If needed we can help you re-design the perfect piece without the fear of infringement.

We employ the use of a comprehensive proofing system to have all orders proofed by our customers via email before sending the job over to our print production crew. However, physical printed proofs are only available upon request. Printed proofing adds a step to the production process, so you’ll need to plan for that if you choose to have a printed proof created for you.

Yes – as long as the change is requested before going into production. When you receive your project proof in your email from a member of our staff, it is at this point where you will want to spend a minute or two going through all of the wording, spelling and artwork for any changes or errors that need fixing so that we can make the changes required before it is added to the production queue

Shipping & Order Pick up Questions

The time needed for your order will depend on the size of the project and the materials required. Naturally, larger projects require more time than smaller ones, and more or less time may be needed based on the volume of work we have in the shop at the given time as well.  As a general statement, most orders are completed and ready for delivery/pick-up within 7 days. If you have a deadline to be met, please contact us and we will do our best to work with you meet that goal.

Most of our online orders will be shipped out via Canada Post, however, larger projects may be sent out through another one of our delivery partners. If you have questions about the shipping methods available be feel free to reach out.

We get it, you’re busy! We are too. If you need someone else to pick up your order, that is perfectly fine. Please be sure to have the order information supplied to the person picking up the order. We will have them sign off with the order pick up for confirmation.

Absolutely! If you are located in or immediately around Humboldt, we would be happy to deliver your finished project to you, free of charge. We typically do our our local deliveries on Thursdays.